#Genius bar reservation how to#
#Genius bar reservation mac#

You'll be able to see the store's next available time slot for you to see an Apple Genius.Р”В¬lick on the time you wish to book and your appointment will be confirmed automatically. You can then pick the one closest to you, or the one with the most or soonest appointments available.

Once you're logged in, enter your location and Apple will show you a map with pins where Apple Stores are located. In order for you to make a booking, you'll need to sign into your Apple account. Just click on the Visit the Genius Bar option. We would recommend speaking to Apple by phone or chat if possible as this might save you a lot of time, but if you feel that addressing the problem in person would be better for you, it's possible to organise an Apple Store appointment. This might be okay if you can live without it for a few days, but let's face it: most people can't do without their Apple equipment, and that's why the idea of taking it into the store to be fixed there and then by a Genius is so attractive. You'll be presented with various options, such as Send in for Repair, in which case Apple will send you a box and you just need to send it back.

#Genius bar reservation how to#

Once you've selected the type of device and the problem you've identified with it, you may be given a few quick tips on how to resolve it (such as a full factory reset of the device). The next page breaks down the different product types to help Apple route your problem through the correct channel. If you're keen to get hands-on support with your hardware issues via the Genius Bar you will need to scroll down and click on Get Hardware Help. This page provides details for getting help via chat, a phone call or email if your problem is software-based.Р”Р‡or those who can't get to an Apple Store there is a link to Apple Authorised Service Providers and information about posting your device to an Apple Repair Centre.

To make an appointment with a Genius at an Apple Store (which is free), go to the Genius Bar page on Apple's website. But note that many questions can be answered using Apple's online tools here, by phoning Apple Support, by asking in the Apple Support Communities, or by tweeting at How to book an Apple Store appointment online In this article we show you how to set up an appointment with a Genius at an Apple Store. (Well, there are a limited number of walk-in appointments available and they might be able to squeeze you in, but it's likely you would have to wait for hours and you might have a wasted journey.) But in order to do so you will need to book an appointment with Apple in advance - you can't just turn up. You can speak to a Genius at the Genius Bar in an Apple Store. Apple says many problems can be solved over the phone or by chat or email, but one thing that sets it aside from other companies is its willingness to offer hands-on support from in-store Apple Geniuses.

#Genius bar reservation mac#

This is the latest move in the company's efforts to streamline its support and make it as simple as possible for customers to seek solutions for potential problems.If you need help with an iPhone, iPad, Mac or other Apple product - whether it's broken or faulty, or you just can't figure out how to do something with it - the company will help you solve the issue. In the last year, Apple has been overhauling its online support infrastructure, revamping its AppleCare website and chat interface. For example, users having battery issues with an iPad can make a Genius Bar reservation while users looking for help manually syncing their iPad to iTunes cannot. However, the option isn't available for all issues. Users are then prompted to enter their location and are given a choice of what Apple Store they'd like to visit. The new option, first spotted by 9to5Mac, is presented after a user defines what kind of problem they're having with a particular product. Previously, users had to navigate to their local Apple Store's page to make appointments. Apple has updated its Support website, adding the option for users to schedule Genius Bar appointments at their local Apple retail stores within the Support site.